Privacy Policy

Effective Date: 1st August, 2026]
Last Updated: August, 2026

Crowne Suits and Holidays Pvt Ltd (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information entrusted to us by our customers, members, website visitors, and users of our services.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, contact us, make a booking, purchase a membership, make a payment, or use our tour, travel, hotel, and resort-related services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. Company Information

Company Name: Crowne Suits and Holidays Pvt Ltd
Address: 02nd Floor, Sony Center Building, Opp. HDFC Bank, Benachity, Bardhaman, Durgapur Mc, West Bengal, India – 713213
Phone: +91-9046320904 / +91-9046320905
Email: info@crownesuitsholidays.com

2. Information We Collect

Depending on the service you request, we may collect personal information that you voluntarily provide to us.

This may include:

• Full name

• Phone/mobile number

• Email address

• Date of birth

• Residential or correspondence address

• Date of joining or membership registration date

• Membership-related information

• Booking and travel information

• Hotel or resort booking details

• Payment-related information

• Transaction or payment reference numbers

• Communication and customer-support records

• Any other information reasonably necessary to provide the requested service

We only seek to collect information that is reasonably necessary for legitimate business, membership, booking, payment, customer-support, and service-related purposes.

3. Information Collected Through Our Website

When you visit or use our website, certain technical information may be collected automatically by our website, hosting provider, analytics services, security tools, or similar technologies.

This may include:

• IP address

• Browser type and version

• Device type

• Operating system

• Website pages visited

• Date and time of visits

• Referring website or source

• Approximate location information derived from technical data

• Website usage and interaction information

This information may be used for website operation, security, performance monitoring, analytics, troubleshooting, and improving our services.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, maintain security, and improve the user experience.

Cookies may be used for purposes such as:

• Essential website functionality

• Security

• Website performance

• Analytics

• Remembering preferences

• Understanding how visitors use our website

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or similar technologies.

5. How We Use Your Information

We may use personal information for legitimate purposes, including:

• Processing membership registrations

• Managing membership accounts and benefits

• Processing hotel, resort, tour, and travel bookings

• Providing requested services

• Processing or verifying payments

• Communicating booking confirmations and updates

• Responding to customer enquiries

• Providing customer support

• Managing cancellations, modifications, refunds, and complaints

• Maintaining business and transaction records

• Preventing fraud, misuse, and unauthorized activity

• Maintaining website security

• Improving our website, products, and services

• Complying with applicable legal and regulatory requirements

• Sending important service-related communications

• Sending promotional communications where permitted by applicable law and, where required, with appropriate consent

6. Membership Information

If you purchase or register for a membership plan, we may collect and maintain information necessary to administer your membership.

This may include your:

• Name

• Phone number

• Date of birth

• Date of joining/membership

• Address

• Membership number or related identification information

• Membership usage and booking information

This information may be used to verify membership eligibility, provide membership benefits, maintain membership records, process bookings, and communicate important membership-related information.

7. Payment Information

We may accept payments through methods such as:

• Debit cards

• Credit cards

• Online banking

• UPI

• Cash

Where payment processing is handled by a third-party payment provider, payment information may be processed directly by that provider in accordance with its own privacy policy and security practices.

Where reasonably necessary, we may retain transaction information such as payment date, amount, payment method, transaction/reference number, and payment status for accounting, verification, customer service, and legal purposes.

We do not intend to retain complete debit-card or credit-card numbers, CVV numbers, PINs, passwords, or other highly sensitive payment credentials in our ordinary business records unless legally required and appropriately protected.

Customers should never send card PINs, passwords, OTPs, or other confidential authentication credentials to us through email, WhatsApp, SMS, or other unsecured communication channels.

8. Sharing of Personal Information

We may share personal information with selected third parties where reasonably necessary to provide our services or fulfil legitimate business and legal purposes.

These parties may include:

• Hotels and resorts

• Tour and travel service providers

• Transportation or activity providers

• Payment processors and financial institutions

• Website hosting and technical service providers

• IT, security, analytics, and communication service providers

• Professional advisers, auditors, or legal representatives

• Government authorities or law-enforcement agencies where required or permitted by law

We do not sell or rent your personal information to third parties for their independent marketing purposes.

Third-party service providers may have their own privacy policies and terms. We encourage customers to review the relevant third-party privacy policies where appropriate.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Providing services

• Managing memberships

• Maintaining booking and payment records

• Resolving disputes and complaints

• Preventing fraud

• Meeting accounting and business requirements

• Complying with applicable legal and regulatory obligations

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal or regulatory requirements.

10. Data Security

We take reasonable technical, organizational, and administrative measures to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Security measures may include appropriate access controls, secure systems, authentication mechanisms, monitoring, backups, and other reasonable safeguards.

However, no method of electronic transmission, storage, or internet communication can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of personal information.

11. Third-Party Websites and Services

Our website may contain links to websites, booking platforms, payment services, hotels, resorts, travel providers, or other third-party websites.

If you access a third-party website or service through a link on our website, that third party’s privacy policy will apply to information collected by that third party.

Crowne Suits and Holidays Pvt Ltd is not responsible for the privacy practices, security, content, or policies of independent third-party websites.

12. Communication and Marketing

We may contact customers regarding their bookings, memberships, payments, enquiries, services, or other transactions.

Where permitted by applicable law, we may also send information about offers, holiday packages, membership benefits, promotions, or other services that may be relevant to our customers.

You may request to stop receiving promotional communications by contacting us or using the unsubscribe option where provided.

Please note that even if you opt out of promotional communications, we may continue to send essential service-related communications, such as booking confirmations, payment notifications, membership information, security notices, or important changes to our services.

13. Children’s Privacy

Our services are generally intended for adults and families, and we do not knowingly collect personal information from children for independent marketing purposes.

Where information relating to a minor is required for a booking or travel arrangement, it should be provided by a parent, legal guardian, or another person legally authorized to provide such information.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

14. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information where legally permissible

• Withdraw consent where processing is based on consent

• Request information about how your personal information is used

• Raise a privacy-related complaint or concern

• Opt out of promotional communications

Some requests may be subject to legal, contractual, security, or other applicable limitations.

To exercise a privacy-related right or make a request, please contact us using the details provided in the “Contact Us” section.

15. Accuracy of Information

You are responsible for providing accurate and complete information when making a booking, registering for membership, making an enquiry, or using our services.

If your personal information changes, you may contact us to request an update or correction.

We may take reasonable steps to verify the identity of a person making a request concerning personal information before processing the request.

16. Data Transfers

Where necessary for providing services, processing payments, operating our website, or working with third-party service providers, personal information may be processed or stored through service providers located in India or other jurisdictions.

Where such processing is subject to applicable data protection requirements, we will take reasonable steps to ensure appropriate safeguards are applied.

17. Legal and Regulatory Disclosures

We may disclose personal information where we reasonably believe that disclosure is necessary to:

• Comply with applicable laws or regulations

• Respond to lawful requests from government authorities

• Comply with court orders or legal proceedings

• Protect the rights, property, or safety of the Company, customers, employees, or others

• Detect, investigate, or prevent fraud, security incidents, or unlawful activities

• Enforce our Terms & Conditions or other applicable agreements

18. Data Breach and Security Incidents

If we become aware of a personal-data breach that requires notification under applicable law, we will take reasonable steps to investigate, contain, mitigate, and respond to the incident and provide notifications where legally required.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

The updated version will be published on our website with a revised “Last Updated” date.

We encourage customers to review this Privacy Policy periodically to remain informed about how we handle personal information.

20. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India.

Any dispute concerning this Privacy Policy shall be subject to the jurisdiction of the competent courts having jurisdiction over Durgapur, West Bengal, India, subject to applicable law.

21. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:

Crowne Suits and Holidays Pvt Ltd
Address: 02nd Floor, Sony Center Building, Opp. HDFC Bank, Benachity, Bardhaman, Durgapur Mc, West Bengal, India – 713213
Phone: +91-9046320904 / +91-9046320905
Email: info@crownesuitsholidays.com

We will make reasonable efforts to review and respond to privacy-related enquiries within an appropriate timeframe.

Last Updated: August, 2026